Ever had this happen to you?
You have worked hard at organizing your coupons, going through the ads, making your shopping list, and taking it all to the store. You made sure all your coupons specifically match the items in your cart and proceed to the register…
You are now waiting for the last item to be rang up by the cashier.
You hand the cashier your coupons.
While handing your coupon back, the cashier states: “This coupon won’t scan, we cannot accept this.”
Sound familiar? You’re not alone…
I have been hearing from a
few lot of you lately that you are having difficulties using coupons (both printable & non-printable) at various stores including Walmart, Target & Gerbes. I know this can be quite a let down especially when a majority of your coupons are rejected. Yep, it has been happening to me too.
So, what can we as couponers do when our coupons are rejected? I thought I would quickly share with you a few ways to handle this situation…
First, an important thing to remember is to always be polite. Cashiers are usually just trying to follow their store’s coupon redemption policy, and sometimes lack the necessary training to do this successfully. Cashiers are also trying to spot fraudulent coupons, so some legitimate coupons end up getting denied based on suspicion. Side note: Best way to find out if a coupon is a fake is to check it out on the fraudulent coupon list on couponinformationcenter.com.
Steps to Take When Your Coupon is Rejected:
- Ask why the coupon you are trying to use cannot be used, what is the store’s specific policy? Having a corporate coupon policy with you is always helpful.
- Speak to the Manager if you are not satisfied with the cashier’s response to your questions. Be assertive, not rude when speaking with the manager. Most stores want to provide excellent customer service and managers want to know if a cashier is following the policy or not.
- If you are told you can not use the coupon because your purchase does not qualify for it’s use, ask for the coupon back and do not buy the product at that store (unless you need it right then).
- Contact the Corporate Office if you are unsatisfied with the response you received when questioning the store’s policy on coupon redemption. The manager has the right to reject your coupons for any reason, and to change their store policy at any time. Of course, you are free to file a complaint with Corporate Office.
Remember that . . .
- You have the option to shop at a different store if you do not like a store’s policy on accepting coupons.
- Don’t be afraid to ask to remove an item off your receipt if they won’t accept your coupon. I always do this, unless I really need the item.
- You don’t have to go to that cashier next time. I try to scout out a coupon friendly cashier before entering that lane, if I don’t see one of my favorites.
Last, but not least.